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e-Statements
Fast. Secure. Convenient. Environmentally Friendly – and Rewarding!
When you enroll in e-Statements through Internet Banking you will be able to receive, view, save, and print your bank statements online. Experience the convenience of e-Statements by logging into Internet Banking and enrolling today! Once you are enrolled in e-Statements for 90 days, you will receive a $10 deposit into your account – just our way of saying “thank you” for going green!
Benefits
- Fast – Access your e-Statement faster than waiting for your paper statement to arrive by mail.
- Convenient – e-Statements are stored online for access at your convenience.
- Secure – Securely log in to enroll. You’ll receive an e-Statement notification email each month.
- Environmentally friendly – e-Statements can eliminate over 16 pounds of paper a year!
How to Enroll in e-Statements
Current Internet Banking Customers
- Log in to Internet Banking. Then, access e-Statement enrollment by clicking on “Profile” from the menu, then “Enroll in E-Statements”.
- Check the boxes beside the accounts you would like to enroll and click “Submit”. You may enroll any checking or savings account.
- Click on “Profile” and “Change Info” to update your email address if necessary.
- Welcome to e-Statements! It’s that easy!
New Internet Banking Customers
- If you are a not an Internet Banking customer, please complete the Internet Banking enrollment process here, then follow the steps above to enroll in e-Statements.
e-Statement Q & A
An Electronic Statement (“e-Statement”) allows Springfield State Bank Internet Banking customers to view an electronic version of their statement and checks instead of receiving a paper statement in the mail. It is a faster and more environmentally friendly alternative than receiving a traditional paper statement. It is also more secure since you must securely log in to view your statements – rather than your statement waiting by the highway in your mailbox! By signing up for e-Statements you can help protect your identity by reducing the possibility of your statement being lost or stolen in the mail.
Q Will I continue to receive a paper statement in the mail?
A No. By choosing e-Statements this discontinues the process of Springfield State Bank providing you with a monthly paper statement via regular mail.
Q Is my e-Statement information safe?
A Our customer’s privacy and security is a priority at Springfield State Bank. Your e-Statement is stored on a secure server and delivered to your browser using 128-bit encryption. It is protected by your password – which we trust you to keep secure.
Q Is there a fee for e-Statements?
A No, e-Statements are offered at no charge to Springfield State Bank customers.
Q What type of accounts are eligible for e-Statements?
A Checking and Savings accounts are eligible for e-Statements. If you have a combined statement ALL of your accounts on the combined statement will be available for electronic viewing on your e-Statement.
Q When will I be able to access my first e-Statement?
A Choosing e-Statements is effective immediately. The next statement you are scheduled to receive will be delivered via this method. You will receive an e-mail notification when the e-Statement is ready to view. At your convenience, you can log in, view, print, and save your statements as you wish. Your statements will be available for 36 months.
Q Can I have my e-Statement notification sent to more than one email address?
A At this time your e-Statement notification can only be sent to ONE email address.
Q What if I change my email address?
A You can update your email address by logging into Internet Banking, select “Profile” then select “Edit” beside “Email” and update your email address. Or contact a Springfield State Bank representative for assistance.
Q Who should I contact if I don’t receive my e-Statement notification or if I have forgotten my User ID?
A Please call any member of our Springfield State Bank team Monday-Friday at 859-336-3939.
Q Who should I contact if I have forgotten my password?
A By clicking on the “Forgot Password” button on the log-in page, your password will be delivered to your email address within minutes. You may also call the bank for assistance.
Q How long will I have access to my e-Statements?
A Your e-Statements will be available for viewing for 36 months. You have the option to print and save your e-Statements on your computer so that they will be available for viewing for a longer period of time.
Q What if I would like to resume receiving paper statements?
A You may resume receiving paper statements by calling a Springfield State Bank representative Monday-Friday at 859-336-3939. You must remain enrolled in e-Statements for 90 days to receive the $10 reward.
Q What do I need to view my statement online?
A A PDF Viewer such as Adobe Acrobat Reader installed on your computer.
